1. Conclusion of the Contract
The receipt and acceptance of the order is confirmed by sending an email ("Order Confirmation") to the email address you stated with your registration. Shan’t you receive an “Order Conformation” email, the contract is not concluded. Unless otherwise agreed with the Customer, the email confirming your order will be sent to you only upon payment of the full price of your order in one of the ways, as referred to in Article 6 hereof.
2. Product Availability
The Customer is informed about the availability of the products through indications that are placed on the page of each product in the online store. The Company reserves the right to make its products available if they are not available at the time of the order. In this case, the Company reserves the right not to accept the specific order and therefore not to accept the sale. If the lack of availability concerns only a part of the products of the order, the rest of the order is executed normally. Neolith and Quarella products are available only within the Greek Territory.
3. Product Description
a) The Company guarantees that the Products meet the characteristics listed in their description in the online store, except in case of inadvertence. In any case, the Company's liability is limited herein to the value of the products, as shown in the relevant sales invoices and other documents.
b) The Customer hereby explicitly states that the goods, their dimensions, the type of processing, as described in our Online Store, are accurate, that they meet his needs and that they are to his liking. The Company does not bear any responsibility for defects of the product, which are due to incorrect measurements of the dimensions or to an incorrect indication of the processing or the quantity of the products to the order made by the Customer.
c) The photos in our Online Store are indicative of the shade of the product and / or material they depict. The Company bears no responsibility for any differences between the color of the photograph and of the final product.
a) The price of each product is listed in the online store. The prices of the price list are understood per square meter or cubic meter and are charged after adding the corresponding VAT.
b) The prices in the online store do not include VAT or any other tax, fee, charge or surcharge due to the sale or delivery of the goods, nor shipping costs. For Customers who are charged VAT, VAT is added to the last step of the order.
c) The Company reserves the right to change them at any time without prior notice to the Customer. Products and services are priced according to the price of the price list on the day of the order.
d) The Company may have discount codes to one or more of its Customers. The entry of the discount code and the calculation of the discount take place in the last step of the order.
a) For the execution of your order, the way and the time of its receipt, you will be informed by receiving your “Order Conformation” email. In any case, the orders are executed within a maximum period of 30 days from the date we send the "Order Confirmation".
b) Unless otherwise agreed in writing between the Company and the Customer and regardless of the actual place and method of shipment, the goods are considered to be freely delivered and received by the buyer in the Company's warehouses (ex factory).
Where products are to be exported abroad and are transported by sea, upon prior agreement with the Client, these products may be delivered by our Company free on board (FOB) or, at our discretion, we can bear the cost and freight (C&F).
c) The Customer expressly states that whoever receives the products or accepts the services of the Company, (including the carriers who undertake the transportation of the products on behalf of the Customer) has a special authorization from the Customer to do so and sign the relevant receipts of sale, e.g. invoice, delivery note.
For the shipment of the products to their headquarters, the Customer can choose to be transported with a carrier. The costs for the transport of the goods from the premises of the Company to the place of delivery are borne exclusively by the Customer, unless otherwise agreed upon.
THE TRANSFER OF THE RISK AND ESPECIALLY THE RISK OF LOSS AND ALTERATION OF THE PRODUCTS TAKES PLACE UPON DELIVERY OF THE PRODUCTS TO THE CUSTOMER OR THE CARRIER WHO HAS BEEN APPOINTED BY THE CUSTOMER. CUSTOMERS DO NOT HAVE ANY RIGHT TO CLAIM DAMAGES OR WARRANTY AGAINST OUR COMPANY FOR NON-DELIVERY OF THE SOLD PRODUCTS TO THEIR PREMISES OR ELSEWHERE, OR IN THE EVENT OF DAMAGE DURING LOADING OR TRANSPORT OF THE PRODUCTS SOLD. UNDER NO CIRCUMSTANCES DOES THE COMPANY UNDERTAKE THE COST OF PRODUCTS THAT WERE DAMAGED OR ALTERED BY THE CUSTOMER'S CARRIER. IF THE CUSTOMERS DO NOT COLLECT THE PRODUCT AT THE TIME DESIGNATED ON THE “ORDER CONFIRMATION” EMAIL, THEY BEAR THE RISK OF THE PRODUCTS BY THE TIME THEY WERE REASONABLY EXPECTED TO COLLECT THE ITEMS. THE ORDER IS ALSO CONSIDERED TO BE DELIVERED BY THAT TIME.
IN EXPORTS BY SEA TRANSFER, THE RISKS TRANSFERS TO THE CLIENT ONCE THE GOODS HAVE BEEN LOADED ON BOARD.
6. Payment Methods
a) Payment of the price can take place by credit or debit card and bank deposit. In the latter case, the price of the order is payable within 10 days from the date you place the order. During this process no personal information (including credit card number) is stored in our Online Store. The use of a different payment method than provided herein or the credit of the price is possible upon prior agreement with the Company.
b) The ownership of the goods remains with the Company until the full and complete payment of the sale price.
c) Culpable repudiation of this contract by the Customer gives rise to claims for compensation to the Company.
8. Pay dues
a) Where price credit has not been agreed, in case of non-payment by the Customer on the agreed date according to Article 6 of these terms, the Customer will repudiate the concluded contract and the execution of the order is automatically canceled. The Company reserves the right to seek redress for any damage (positive or negative) suffered from the above cause.
b) All amounts owed by the Customer to the Company, even if their payment deadline has not expired, become overdue and receivable immediately without prior notice to the Customer. For the purposes of this paragraph, the date of delivery of the products shall be deemed to be the date of issue of the invoices issued for each transaction.
c) Finally, the Company may suspend all "pending" and new orders. In this case, the Company informs the Customer.
d) The issuance of a sales invoice by the Company to the Customer, the card kept by the Company, the proofs of delivery of the goods to the Customer or his authorized carrier constitute a separate and independent proof for the issuance of a payment order or the exercise of any legal aid against the customer's.
9. Return Policy
Unless otherwise specified, products purchased from our B2B Portal are not returnable.
10. Culpable repudiation
Culpable repudiation of this contract may give rise to claims for compensation to the Company.
11. Final Provisions
The Company reserves the right to modify these terms and conditions at any time, without prior notice to consumers. Customers are encouraged to check these Terms and Conditions of Purchase before each order.
If any part of these terms proves void or unenforceable by a court decision, the remaining contract will continue to be valid.
What is not explicitly regulated herein is governed exclusively by Greek law.
The Courts of Heraklion, Crete have jurisdiction for resolving any dispute between the Customers and the Company arising from the present terms and conditions or related to them. The place of fulfillment of the contract is considered to be the registered office of the Company. The Company may exceptionally choose the Courts of general jurisdiction (Customer’s residence) for the exercise of its claims against the Customer.
Any use of the Company's trademark by the Customer for commercial or advertising purposes without the prior written consent of the Company is prohibited.